5 steps to providing a consistent customer experience 9 out of 10 of the CEOs I work with name customer experience as their greatest organisational challenge. Unhappy with the inconsistency of their employees’ attitudes, these executives wish they could standardise employee behaviour when interacting with customers....
The 5 Essential Traits of Great Managers Imagine your organisation without managers. Imagine all your employees knocking on your door for approval on almost everything. That can just be frustrating. This is why organisations always demand for great managers, at all levels. Great managers inspire and motivate...
“The greatest leader is not necessarily the one who does the greatest things. He is the one that gets the people to do the greatest things.” – Ronald Reagan The measure of a true leader is in their ability to develop and create other leaders. The...
We went to town asking a number of business leaders: “What really differentiates competing organisations?” ” With the current rate of technological advancement and innovations, growing access to information and an increasingly shrinking global space, what then would really constitute a competitive advantage for organisations...
“Only 3 things happen naturally in organisations; frictions, confusion and underperformance. Everything else requires effective planning and leadership.” – Peter Drucker Planning and developing employees is probably one of the most effective ways to ensure organisational performance and its ultimate success. It makes employees more capable...
How do you turn readers into revenue? It’s the question content marketers around the world ask themselves. It’s the question ecommerce marketers and entrepreneurs ask themselves before starting a blog. Let’s deconstruct the question and work backwards from the money. Here’s your step-by-step guide to turning your...
How good you are at what you do is NOT what business is about. It is a game of numbers, the higher the number of people that see your business, the higher the number of people that get to buy from you. The main reason you...
Ways You Can Improve Your Email Marketing TODAY Your business will never reach its potential if you don’t understand who your customers are and what makes them tick. When was the last time you took a long hard look at what makes your customer base tick? Think customer...
Demystifying the purpose of Salaries using PILE MODEL In this present economy you won’t earn your way to financial freedom, no matter how much your single income line is; you MUST learn how to diversify what you earn per time to create multiply income channels. Which you...
You know what content you want on your website but have no clue how to present it to the user. You realize what content material you need on the website, and you’ve got the format in your mind, however you don’t know how to enforce...