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5 steps to providing a consistent customer experience 9 out of 10 of the CEOs I work with name customer experience as their greatest organisational challenge. Unhappy with the inconsistency of their employees’ attitudes, these executives wish they could standardise employee behaviour when interacting with customers....

The 5 Essential Traits of Great Managers Imagine your organisation without managers. Imagine all your employees knocking on your door for approval on almost everything. That can just be frustrating. This is why organisations always demand for great managers, at all levels. Great managers inspire and motivate...

We went to town asking a number of business leaders: “What really differentiates competing organisations?” ” With the current rate of technological advancement and innovations, growing access to information and an increasingly shrinking global space, what then would really constitute a competitive advantage for organisations...

“Only 3 things happen naturally in organisations; frictions, confusion and underperformance. Everything else requires effective planning and leadership.”  – Peter Drucker Planning and developing employees is probably one of the most effective ways to ensure organisational performance and its ultimate success. It makes employees more capable...